General
Questions related to WiFi in general, as well as basic operation and setup of the Wi-Fire itself.
Home » Frequently Asked Questions
Frequently Asked Questions
We have gathered here the most commonly asked questions about the Wi-Fire, ranging from sales and ordering to specific setup and installation information for Windows, Mac and Linux operating systems.
- Does the Wi-Fire work on 802.11n networks?
- Is the Wi-Fire weatherproofed?
- Can I attach another USB Cable to the Wi-Fire?
- Why does the USB cable get tangled when I extend it?
- Is the 4-foot retractable USB cable detachable?
- I bought a Wi-Fire before September 2007, and I notice it’s incompatible with Windows Vista or Macintosh. What should I do?
- Is it easy to set up the Wi-Fire™ to connect to an encrypted network?
- Why does the USB cable get tangled when I retract it?
- I’ve lost a part. Is it possible to order a new one?
- What do I do if I find there are parts missing in the package?
- What are Line of Sight and Electromagnetic Interference?
- What kind of range can I expect with the Wi-Fire™?
- How do I aim the Wi-Fire™?
- What is Ad Hoc Mode?
- How do I know what authentication settings to use for my school/office?
- With which networks is the Wi-Fire™ compatible?
- Do I need to buy any additional materials in order to use the Wi-Fire?
- Why does the Wi-Fire attain stronger connections?
- Does the Wi-Fire work on 802.11n networks?
- What is 802.11b/g?
- What is a Wireless Network Adapter?
- What is a MAC address?
- What are WPA and WPA2?
- What is WEP?
- Why does the Wi-Fire™ attain stronger connections and higher speeds?
- What is the Wi-Fire™?
- What is WiFi?
Linux
Questions related to using the Wi-Fire with the Linux operating system.
Mac
Questions related to using the Wi-Fire with the Macintosh operating system.
- Why does the Wi-Fire not increase the signal strength on my Airport Card?
- Why does the Wi-Fire Connection manager say ‘Connected’, and shows the Signal Strength and Link Quality bars, but I am not able to open a website?
- Why does the Wi-Fire Connection Manager ask me if I want to use my previous WEP/WPA settings? What do I choose?
- When I’m trying to connect to an access point or wireless network, why does the Wi-Fire Connection Manager only say “Connecting”?
- Why don’t I see any available networks listed in the Wi-Fire Connection Manager?
- How do I open the Wi-Fire Connection Manager to see available networks?
- Where can I find the Wi-Fire Connection Manager software?
- How do I uninstall the Wi-Fire?
- Can I stop the Wi-Fire Connection Manager from starting when I start my computer?
- How can I make the Wi-Fire my preferred means of connecting?
- Can I download software or manuals for Mac?
Ordering
Questions related to sales and ordering.
- Does hField provide a manufacturer’s warranty?
- Where does my Wi-Fire ship from?
- I had trouble entering my order and now see two charges on my credit card. What do I have to do to remove one?
- Where can I buy the Wi-Fire™?
- What if I’m not satisfied with my Wi-Fire?
- Does hField accept any other payment methods?
- Does hField accept payment via PayPal?
- What payment methods are accepted by hField?
- Do I have to pay sales tax on my order?
- Will I have to pay taxes, customs fees or duty on a Wi-Fire ordered outside the U.S.?
- What shipping options are available for international shipping?
- Can I order a Wi-Fire™ if I do not live in the U.S.?
- Will I receive tracking information on my order?
- How soon will my order be shipped?
- Does hField ship to APO/FPO addresses?
Windows
Questions related to using the Wi-Fire with the Windows operating system.
- Can I download software and manuals for Windows XP/Vista?
- How do I know if I need Wi-Fire Connection Manager v1 or v2?
- Where is the Wi-Fire Connection Manager?
- Why does the Wi-Fire Connection Manager say “Wi-Fire not plugged in” even when the Wi-Fire is plugged in?
- What should I do if Windows reports the driver did not successfully install?
